Refund Policy

Effective Date: June 5, 2025
Last Updated: June 5, 2025

1. Company Information

Business Name: Vanguardza
Address: Beethoven Street, Vanderbijlpark, 1911, Gauteng, South Africa
Email: support@vanguardza.com
Phone: +27823219876
Website: https://www.vanguardza.com

2. No Refund Policy

General Policy

Due to the nature of our products and services, Vanguardza operates a strict no-refund policy. All sales are final, and we do not offer refunds, returns, exchanges, or store credit under any circumstances.

Scope of Policy

This no-refund policy applies to:

• All physical goods sold through our website
• All digital products and downloads
• All services provided
• All subscriptions or recurring payments
• Custom or personalized products
• Sale or discounted items

3. Pre-Purchase Considerations

Before making a purchase, please:

• Carefully review all product descriptions and specifications
• Ensure you understand what you are purchasing
• Verify shipping addresses and contact information
• Check product compatibility with your requirements
• Ask questions by contacting us at support@vanguardza.com

4. Digital Products

For digital products:

• All sales are final upon download or access
• You are responsible for ensuring your device compatibility
• Technical support may be provided but does not constitute grounds for refund
• Lost or deleted digital products will not be refunded

5. Physical Products

For physical products:

• All sales are final upon shipment
• Inspect products immediately upon delivery
• We are not responsible for buyer's remorse or change of mind
• Damaged products should be reported immediately to support@vanguardza.com

6. Exceptions

Defective Products

In the rare case of receiving a genuinely defective product:

• Contact us within 48 hours of delivery
• Provide clear photographic evidence of the defect
• We will assess each case individually
• Resolution may include repair, replacement, or store credit (at our sole discretion)
• Original proof of purchase is required

Fraudulent Transactions

• If you believe a fraudulent transaction has occurred on your account
• Contact us immediately at support@vanguardza.com
• Provide all relevant documentation and evidence
• We will investigate and work with payment processors as appropriate

Legal Requirements

We will comply with refund requirements only where mandated by South African consumer protection laws.

7. Chargebacks and Disputes

Chargeback Policy

• Initiating a chargeback without first contacting us may result in account suspension
• We will provide all necessary documentation to payment processors
• Frivolous chargebacks may result in permanent account closure

Dispute Resolution

Before initiating any payment disputes:

1. Contact our customer service team at support@vanguardza.com
2. Allow up to 48 hours for our initial response
3. Work with us to resolve any issues amicably

8. Shipping and Delivery

Shipping Costs

• All shipping costs are non-refundable
• Customers are responsible for all shipping charges
• Shipping costs are clearly displayed before purchase completion

Failed Deliveries

• Failed deliveries due to incorrect customer information are not eligible for refunds
• Courier re-delivery attempts may incur additional charges
• Abandoned packages will not be refunded

9. Payment Processing

Payment Finality

• All payments are processed immediately
• Accepted payment methods: Debit/Credit Cards, Immediate EFT
• Payment authorization constitutes acceptance of this refund policy

Processing Fees

• Any payment processing fees are non-refundable
• Third-party payment processor fees are beyond our control

10. Customer Responsibility

By making a purchase, you acknowledge that:

• You have read and understood this refund policy
• You accept the no-refund terms and conditions
• You have carefully considered your purchase decision
• You understand all sales are final

11. Contact and Support

Customer Service

While we do not offer refunds, we are committed to customer satisfaction:

• Contact us for product support: support@vanguardza.com
• Phone support: +27823219876
• We will assist with product-related questions and technical support

Response Times

• Email inquiries: Up to 48 hours
• Phone inquiries: During business hours
• We strive to resolve issues promptly within our policy guidelines

12. Policy Updates

Changes to Policy

• We reserve the right to update this refund policy at any time
• Changes will be posted on our website with an updated date
• Continued use of our services constitutes acceptance of policy changes

Notification

• Significant policy changes may be communicated via email
• Customers are responsible for reviewing policy updates

13. Legal Framework

Governing Law

This refund policy is governed by the laws of South Africa.

Consumer Rights

This policy operates within the framework of South African consumer protection legislation. Nothing in this policy is intended to override mandatory consumer rights under applicable law.

Jurisdiction

Any disputes regarding this refund policy will be subject to the jurisdiction of South African courts, at the choice of Vanguardza.

14. Final Statement

By completing a purchase with Vanguardza, you explicitly acknowledge and agree to this no-refund policy. This policy is an integral part of our Terms of Service and constitutes a binding agreement between you and Vanguardza.

For any questions regarding this refund policy, please contact us before making a purchase:

• Email: support@vanguardza.com
• Phone: +27823219876